How can I check the build dates of my installed HDR Light Studio or Connection?
When downloading new builds of HDR Light Studio or a Connection, how do I know their build dates?
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What is Maintenance?
Maintenance = Entitlement to Software Updates and Customer Support
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Maintenance also entitles you to customer support – email support questions and license transfers. Permanent node locked licenses can be relocated once per year using the online license transfer system at our web site. Outside of this, we will not relocate any permanent licenses for customers that are outside of maintenance.
When does the included 1 year (365 days) Maintenance period begin?
The 1 year maintenance period starts from the moment the activation code is used - this both creates and redeems your permanent license file/s.
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Please note: The activation code should be used within 30 days from the purchase date at our web shop. The maintenance date is limited to be no more than 1 year and 30 days from the purchase date.
How can I check my Maintenance end dates?
You can easily check the maintenance end dates for your installed licenses from within HDR Light Studio software (even if the software is in an unlicensed state). Go to Help > License Management. The ‘Version’ column displays the maintenance end dates in the YYYY.MM.DD format. Those license files will run HDR Light Studio and Connections built on or before that version date.
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Alternatively you can login to your account at http://lightmap.co.uk HDR Light Studio - Make and edit image-based lighting in your 3D software and go to the My Maintenance page, where maintenance expiry dates are also shown for software purchased using that account.
How can I check the build dates of my installed HDR Light Studio or Connection?
In HDR Light Studio go to the menu Help > About. The About panel will display the build of HDR Light Studio – with the build date in YYYY.MMDD format, and the Connection build date too if HDR Light Studio was started via a connection to your 3D software.
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A build date for a connection is also often displayed within the Connection interface panel in your 3D software.
When downloading new builds of HDR Light Studio or a Connection, how do I know their build dates?
All installers for HDR Light Studio and Connections include their build date in their file name, using this format: YYYY.MMDD (i.e. 2018.1023 = 23rd October 2018). These build dates are also shown on our Downloads pages, prior to downloading those files.
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What happens if I run a version of HDR Light Studio or a Connection that is newer than the maintenance end dates in my license files?
If you run a build of HDR Light Studio or a Connection that is newer than the maintenance date within the license file, HDR Light Studio will start unlicensed, and will display this error: Requested version not supported (-6) HDR Light Studio.
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How are my licenses updated when I renew maintenance?
When purchasing maintenance for your permanent licenses, you will be supplied with a new activation code. The new activation code will redeem a new license file with an updated maintenance date. This has the replace flag set and will override your existing licenses. It will use the mac address we already have on file for your permanent license. (In the case of Transferred licenses, this is the Mac address of the machine where the software was last transferred to). Therefore renewing maintenance does not provide an additional opportunity to relocate your software.
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If asked, enter the details where the existing permanent licenses that have been maintained are installed.
If you don't know what machine that was, the mac address we have for the previous license is displayed on your activation codes account page on our web site.
How much does Maintenance cost?
The best way to see what you will actually need to pay, is to follow the purchase process below. It provides an accurate price.
How do I purchase Maintenance?
Login to your account at: http://www.lightmap.co.uk and go to the ‘My Maintenance’ section.
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Please Note: If you feel that Maintenance items are missing that you expect to see on your Maintenance page (https://www.lightmap.co.uk/account/maintenance/) , please check you have activated the previous license on your Activation Codes page (https://www.lightmap.co.uk/account/activation-codes/). Maintenance will not appear for licenses that have not been activated, including previous maintenance purchases.
What is co-terming?
Floating licenses sharing the same mac address will be grouped and ‘co-termed’ – i.e. if the licenses have staggered maintenance dates, the new licenses will ensure these all share the same new maintenance end date.
Can I renew Maintenance via my reseller
If you want your reseller to renew your maintenance – login to your account and go to the ‘My Maintenance’ section and locate your ‘reseller maintenance authorization code’ at the top of the page. Supply this code to your reseller and they will be able to renew maintenance for you.
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I used the license transfer to install HDR Light Studio node locked on 2 machines (work and home). I am confused about how to renew the maintenance on both machines.
When you purchased HDR Light Studio, it was initially installed on computer A. You then got a new activation code for the second machine via the license transfer facility on our web site, and then used the additional activation code to license computer B. Now both computers are A and B licensed.
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